Why choose CPG Judge us on what you can verify.
The standards we hold every case to, the agreement you read before you sign, and straightforward ways to check what we tell you.
01The agreement
Your refund commitment, written into your agreement.
You read the service agreement in full and sign it before any work begins. Here is what it covers.
Service agreement
What each part covers
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Scope of work
Documented in writing before any work begins.
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Fees, and when they are due
Costs depend on your case. They are explained before you commit, and set out in your written agreement before any work begins.
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Guarantee terms
A refund commitment if CPG cannot complete your timeshare exit, on the terms set out in your agreement. It is not a promise of a particular date or outcome.
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Your signature
You read it in full before you sign. Ask your specialist about anything unclear.
Where you will see it
Your free consultation
Your specialist walks through how the commitment applies to your situation, before you decide anything.
Your service agreement
Scope, fees and the refund commitment terms are documented in writing before any work begins.
Your signature
You read the agreement in full and sign it before any work begins. Not before.
02Our standards
Standards that don’t change by case.
The timeshare exit industry has given owners reason to be cautious. These are the standards every CPG case is held to.
Honest assessment first.
We review your case before we accept it, and say so if we don’t believe we can realistically help.
Written agreement.
Scope, fees and the refund commitment terms are documented before any work begins. No verbal-only promises.
Fees explained up front.
Costs depend on your case. We explain them clearly before you commit, and set them out in your written agreement before any work begins. No hidden fees.
One dedicated specialist.
A single person manages your file and is reachable directly at every stage.
No resale. No pressure.
We don’t buy, list or resell timeshares, and we don’t use countdown timers or high-pressure tactics.
03Industry red flags
Warning signs, and how we handle them.
Owners researching an exit run into the same patterns again and again. Here is what to watch for, and CPG’s standing answer to each.
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Warning sign
A guaranteed outcome or an exact timeline.
CPG’s answer
No one can guarantee a developer’s decision or predict exact timing. CPG gives a realistic estimate after reviewing your case. The only guarantee CPG makes is a refund commitment if CPG cannot complete your timeshare exit, on the terms set out in your written agreement.
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Warning sign
Upfront fees with no written contract.
CPG’s answer
CPG documents scope, fees and the refund commitment terms in a written service agreement before any work begins, and explains when any fees are due before you sign.
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Warning sign
High-pressure, act-now tactics.
CPG’s answer
Your consultation carries no deadline and no obligation. CPG doesn’t use countdown timers or high-pressure tactics.
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Warning sign
Claims to buy, list or resell your timeshare.
CPG’s answer
That isn’t a service CPG offers. CPG reviews and coordinates exits; it doesn’t participate in resale.
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Warning sign
No verifiable address or years in business.
CPG’s answer
CPG has been in business since 2013 and lists its office addresses in Santa Ana, California and DeLand, Florida, on its website. Its BBB profile is public.
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Warning sign
Being asked to misrepresent your situation.
CPG’s answer
A legitimate exit company gives the developer accurate information, not misrepresentation.
04Check us independently
Verify everything for yourself.
Don’t take our word for it. These are neutral, third-party places to check CPG and the industry it works in.
Business profile
Better Business Bureau
See CPG’s rating, accreditation date and complaint history.
View the BBB profile bbb.orgConsumer education
Federal Trade Commission
Read the FTC’s consumer guidance on timeshares, resale claims and exit companies.
Read the FTC’s guidance consumer.ftc.govFile a complaint
Consumer Financial Protection Bureau
If your timeshare was financed and you believe the terms were deceptive, the CFPB accepts complaints about financial products and services.
File a CFPB complaint consumerfinance.govState protection
Your state attorney general
Most states prohibit deceptive trade practices, and many state attorneys general have taken action against timeshare exit companies.
Find your state attorney general naag.org
Free consultation
Request a Free Consultation
Tell us a little about your timeshare. A CPG specialist will contact you to discuss your options and answer your questions, at no cost and with no obligation.
Prefer to call? (951) 319-2721