Client experiences
Client Protection Group Reviews
Read accounts from CPG clients, see what to expect during your case, and visit our independent Better Business Bureau profile.
What BBB shows
An A+ is the Better Business Bureau’s own rating of the business. It isn’t a promise about your outcome.
01Client accounts
What clients say about CPG
Individual experiences and timelines vary with each case.
We had tried everything to get out of our Wyndham contract for three years. CPG reviewed our situation honestly and walked us through every step. The process took about eight months but they kept us informed throughout.
What I appreciated most was that they told me upfront what was realistic. No promises they couldn't keep. After 18 months in the process we were completely out — no more maintenance fees.
We were nervous after reading about so many timeshare exit scams. The CPG team answered every question we had and never pressured us. They explained the whole process before we signed anything.
I called skeptical, but the specialist I spoke with was straightforward about what they could and couldn't do. That honesty convinced me. Our exit was completed and we haven't looked back.
The team at CPG treated us with respect and kept us updated every step of the way. When we had questions, they responded quickly. We're grateful to be out of our timeshare obligation.
After being burned by another exit company, I was hesitant. CPG was completely different — no upfront promises, clear fees, regular updates. They did what they said they would do.
More client testimonials → What to expect after you enroll →
If something’s wrong
How we handle concerns.
Your specialist is your first point of contact.
Contact your specialist.
Your assigned case specialist is your first point of contact for any question or concern.Request a supervisor review.
If it isn’t resolved to your satisfaction, you can ask to escalate to a supervisor at any time.File a formal written complaint.
Put it in writing to info@clientprotectiongroup.com.
CPG’s stated policy is to acknowledge written complaints within one business day and respond within five business days.
Existing client? Visit customer support How a case works, step by step
Do your own research
Verify us independently.
We’d rather you check these sources yourself than take our word for it.
- Better Business Bureau: CPG's profile
bbb.org · Search “Client Protection Group,” or read our profile directly.
- CFPB: Submit a complaint
consumerfinance.gov · For a financed timeshare whose terms you believe were deceptive.
- FTC: Timeshares, vacation clubs, and related scams
consumer.ftc.gov · Scam warnings and consumer rights specific to timeshares.
- California Attorney General: Timeshares
oag.ca.gov · State guidance on timeshare scams and how to file a complaint.
Free consultation
Request a Free Consultation
Tell us a little about your timeshare. A CPG specialist will contact you to discuss your options and answer your questions, at no cost and with no obligation.
Prefer to call? (951) 319-2721