Privacy Policy

Last updated: June 2025

Client Protection Group LLC ("CPG," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.clientprotectiongroup.com or contact us to inquire about our services. Please read this policy carefully. By using our Site, you consent to the practices described here.

Information We Collect

Information you provide directly: When you submit a consultation request, contact form, or otherwise reach out to us, we may collect:

Your name, email address, and phone number
Information about your timeshare (developer, estimated balance owed, general situation)
Any message or details you choose to include in your submission
SMS/text message opt-in consent, if provided

Information collected automatically: When you visit our Site, we may automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, version, and operating system
Pages visited, time spent on pages, and referring URLs
Device type and screen resolution

If you arrive from an advertisement, we record the campaign details and the ad click identifier from the link, and how long you spend on a form, and attach them to your request so we can tell which advertising works and to prevent spam. We store your checklist ticks, text-size setting and campaign details in your browser only; clearing your browser data removes them.

How We Use Your Information

We use the information we collect to:

Respond to your consultation requests and answer your questions
Review your timeshare situation and explain available exit options
Contact you by phone, email, or text message regarding your inquiry
Send appointment reminders and case status updates (for clients)
Improve our website and services based on usage patterns
Comply with legal obligations and protect our legal rights

SMS & Text Message Communications

If you provide your phone number and opt in to SMS communications, we may send you text messages related to your consultation, case status, or follow-up communications. Message and data rates may apply.

Mobile information (phone numbers and opt-in consent data) will NOT be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service subcontractors who support our operations (such as CRM or communication platforms), solely for the purpose of delivering our services. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

You may opt out of SMS communications at any time by replying STOP to any message, or by contacting us directly. See our SMS Terms for full details.

Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and support advertising measurement. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Site may not function properly without cookies.

We may use third-party analytics tools (such as Google Analytics) and advertising platforms (such as Google Ads and Meta) that place their own cookies to help us understand how visitors use our Site and to measure the effectiveness of our advertising. These services have their own privacy policies governing their use of this data.

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: We may share information with trusted vendors who help us operate our business (e.g., CRM platforms, email service providers), under confidentiality obligations.
Legal compliance: We may disclose information when required by law, subpoena, or legal process, or to protect the rights, property, or safety of CPG, our clients, or others.
Business transfers: If CPG is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

California Privacy Rights (CCPA)

If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

Know what personal information we collect, use, disclose, or sell
Request deletion of your personal information (subject to certain exceptions)
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at admin@clientprotectiongroup.com or (951) 319-2721.

Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Links to Third-Party Sites

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of the Site after any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Client Protection Group LLC
550 N Parkcenter Dr, Suite 204, Santa Ana, CA 92705
(951) 319-2721
admin@clientprotectiongroup.com