Verify the company independently
Ask for the full business name, address, website and the name of the person responsible for the service. Find contact details independently rather than relying only on a link, attachment or phone number supplied by a caller.
If the caller claims to represent your resort, lender or a public agency, contact that organization through a trusted statement or official website. A familiar logo and knowledge of your ownership are not enough to establish a relationship.
Understand the actual offer
A resale listing, a rental service, a deed transfer and an exit consultation are different services. Ask which one the contract describes and what would count as completion. Find out which party will receive your payment and what happens if the proposed buyer or transfer does not proceed.
- Ask for the total charges and when they become due.
- Check what any refund promise covers and excludes.
- Identify the documents needed to confirm the ownership change.
- Ask how any outstanding loan or unpaid fees will be handled.
Watch for pressure and unusual payment requests
A demand for an immediate decision makes independent checking harder. Stop and review the agreement before sending money or identity documents. Be especially cautious if the explanation for a charge keeps changing or you cannot obtain an itemized written statement.
The FTC warns about unsolicited resale offers and requests for advance payments. Its timeshare guidance explains common warning signs and reporting options.
Keep records and choose your next step
Save messages, contracts, receipts and the contact information used. If you suspect a payment was fraudulent, promptly contact your payment provider and ask what options are available. Report concerns through the appropriate consumer-protection office.
For an exit service, use our questions before hiring and comparison guide. Compare any paid offer with the options available directly from your developer.
